Building AI Customer Service Bots with RAG

AI 客服機器人搭建（RAG）

Design, build and evaluate a retrieval-augmented chatbot grounded in your own documents.

Ano ang makukuha mo

• All 8 chapters, Appendix A prompt templates, Appendix B in-house training outline and exercises; 20-seat team licence for internal training.
• Main tool: OpenAI API 與向量資料庫
• Includes a worked example, checklists and an English summary of every chapter.
• Licence: 20 seats

Mga kabanata

1. Course Overview and Learning Goals課程導覽與學習目標
2. Setup and Core OperationsOpenAI API 與向量資料庫：環境準備與基本操作
3. Breaking Down the Task and Preparing Inputs需求拆解與輸入整理：基於知識庫的問答與客服
4. Prompt and Parameter Design提示詞與參數設計
5. Building the Workflow and Connecting Tools工作流搭建與工具串接
6. Worked Example案例演練：用 200 份 FAQ 搭建一個能引用來源的客服機器人
7. Quality Checks, Common Problems and Risks品質檢查、常見問題與風險
8. Measuring, Iterating and Going Further效率度量、迭代與進階延伸

SKU: SW-C-013-T